愛爾蘭工作職缺 Jobs in Ireland Job Alert Fraud Prevention Specialist – Mandarin
愛爾蘭工作職缺 Jobs in Ireland Job Alert
Apple 在愛爾蘭科克辦公室招處事細心重細節的人才, 要求流利中英文。
行業: IT
地點: 科克
職位: Fraud Prevention Specialist – Mandarin
公司: Apple
Are you passionate about the details?
Do you love getting to the root cause of an issue?
Are you an expert in dealing with confidential & sensitive information?
The Retail Contact Centre is looking for a fraud prevention specialist with excellent analytical skills and a deep understanding of standard methodologies for order exception management. You will be responsible for reviewing and analysing Card Not Present Orders (CNP) and detecting suspected fraudulent activity.
Key Qualifications
- Fully fluent with English and Madarin
- We want to meet with a professional that has deep analysis experience with customer data
- Your analytical skills are one of your many strong points
- Decision-making and Good Judgment come naturally to you
- We need you to demonstrate that you can maintain strong Written and Verbal communications at all times
- Detail Oriented – you understand that it is the small details that can make the biggest difference
- Extraordinary teammate – you thrive in an environment where camaraderie matters
Description
– Review and analyse simple complex blocked Card Not Present orders to detect fraudulent activity, building the appropriate next steps
– Cancels fraudulent orders and serves as a point of contact between customers, credit card banks, and shipping carriers where necessary
– Analyses, identifies, and communicates trends from exception reporting
– Reviews credit issues and processes as necessary
– Researches and resolves Card Not Present chargeback disputes
– Represents Apple with customers and partner organisations
– Identifies innovative ideas to improve the customer experience
– Achieves or exceeds performance and productivity goals
來源及申請 Credit & Apply https://jobs.apple.com/en-us/details/200126040/fraud-prevention-specialist-mandarin?team=CUST
