愛爾蘭工作職缺 Jobs in Ireland Job Alert

愛爾蘭工作職缺 Jobs in Ireland Job Alert

愛爾蘭工作職缺 Jobs in Ireland Job Alert

愛爾蘭 IT 行業十分興旺, 需要人才也多, 這個職缺是 IT 相關, 要求流利的書面和口語的普通話及英語

行業: 資訊科技 IT

地點: 科克

職位: Service Desk Engineer – Chinese

Duties Responsibilities:

  • Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
  • Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
  • Monitor and update call logging system, ensuring customers receive top level service
  • Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems.

Job Objectives:

  • Main Purpose: To provide technical IT Help Desk analysis and solutions to our clients.
  • Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
  • Assess and resolve customer IT queries for First line support, using judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
  • Monitor and update call logging system, ensuring customers receive top level service

Knowledge, Experience and Skills:

  • Fluency in Mandarin English both written and oral is imperative
  • 3rd level IT related degree desirable
  • MCP and Microsoft software certification desirable
  • Excellent communication skills with the ability to support clients remotely
  • Experience in adhering to KPIs
  • Excellent time management skills and ability to work under time pressure
  • Base understanding of Microsoft Active Directory
  • Understanding of ITIL framework
  • Previous 1st Line experience

來源及申請 Credit & Apply  https://ie.indeed.com/viewjob?jk=83b4cc2f3ee22f61&tk=1du0tap95nma6804&from=company

HKGirlinIreland

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