愛爾蘭工作職缺 Jobs in Ireland Job Alert HR Admin
愛爾蘭工作職缺 Jobs in Ireland Job Alert
又是在愛爾蘭科克, 所以找工作別只集中在都柏林喔! 這個職缺是 HR Admin 相關
行業: HR Admin 人力資源, 行政
地點: 科克
職位: HR Admin Multilingual
As the HR Client Interaction Associate, you will be the first point of contact for most HR enquiries from employees, managers and HR across a wide variety of HR processes and transactions.
Your Key Responsibilities Will Include
- Taking, assessing and resolving first line calls, chats, and emails on the helpdesk.
- Logging all interactions on the call management system or case management tool, referring or closing calls as appropriate and resolving enquiries within agreed time frame.
- Explain and applying HR policy and procedures to advise managers, employees and HR through their query.
- Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.
- Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.
- Manage escalations, direct or liaise inquiries where necessary to Center of Expertise, Shared Service Center Management and external parties e.g. benefit provider etc.
- Maintain electronic employee personnel files.
- Provide ongoing feedback and share learning to content governance team to maintain strong tier 0 contentto other team members and Training Analyst on either new specialist topic or require learning.
- May require work in shifts to provide coverage to other team members in accomplishing team objectives
Basic Qualifications
- 2-3 years experience in a call centre supporting operations preferably in HR
- Bachelor’s Degree or equivalent work experience
- Bilingual/multilingual For KL, Mandarin and Japanese
For Cork, French, Spanish, Germany, Italian, Brazilian Portuguese
Additional Skills/Preferences
- Strong oral communication, listening and customer service skills
- Bilingual/Multilingual
- Knowledge of using call logging/ case management tools preferred
- Prior experience of Workday & specialized knowledge in HR is preferred
Quality driven and solution oriented
來源及申請 Credit & Apply https://purcelloleary.com/job/hr-admin-multilingual-cork/
