愛爾蘭工作職缺 Jobs in Ireland Job Alert
愛爾蘭 Limerick 利默里克一家醫療技術公司 CareFusion 招產品專員–輸液系統, 懂中文優先
行業: medical technology 醫療技術
地點: Limerick 利默里克
職位: Product Specialist – Infusion Systems
Life-changers work here
CareFusion is now part of BD (Becton Dickinson), a global medical technology company focused on addressing many of the world’s most pressing and evolving health needs. With our combined technology and expertise, we will become a global leader helping to transform the quality and cost of care for patients and clinicians worldwide. Join us in our mission to improve the future of healthcare and help all people lead healthy lives.
In BD, we create innovative ways to help our customers improve patient care. We rely on bold and inspired employees who share our commitment to helping solve some of healthcare’s most critical challenges.
Overall purpose of the role:
As part of our Global Customer Services (GCS) department, the Product Specialist will be providing support to the WW Infusion Platforms and Regional Teams.
Job Objectives & Primary role responsibilities
- To represent GCS on sustaining engineering projects.
- To provide 2nd level support to the Affiliate and Distributor FSEs and when required provide onsite support to resolve escalated issues in conjunction with local teams.
- To coordinate 3rd level support with relevant departments to deliver solutions to both Affiliate and Distributor FSEs.
- To manage escalated customer calls through to resolution. Manage the liaison with Manufacturing, MDM, Customer Advocacy, Technical Documentation and Sustaining Engineering to ensure a comprehensive solution is delivered.
- To conduct technical training seminars for Affiliates and Distributors both-in house and in the field for Infusion products.
- To own the creation and maintenance of training material and equipment.
- To manage the maintenance and update of Technical Service Manuals, Information Notices and Publications along with their distribution to internal customers.
- To provide technical detail for customer communications and review their accuracy prior to release.
The associate should ensure all relevant processes are performed per internal SOP’s and Service documentation. He / She will adhere to organization and department policies, quality procedures and protocols.
Desired Competencies & skills
- Excellent communication
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Fluent in English (Speak Chinese Mandarin language is a plus)
- Adept at multitasking with great detail orientation
- Capacity to acquire high level understanding of technical issues
- Good knowledge of all MS Office tools
- Experience in working in multi-cultural environment
Interested in a career with BD, but this position doesn’t fit your skills and experience?
Join our external EMEA Talent Community here: http://bd.tal3nt.community/
IRL – BD Research Centre IrelandGBR Winnersh – Eskdale Road
來源及申請 Credit & Apply https://emea.jobs.bd.com/job/-/-/28892/14083936?apstr=src%3DJB-10300