愛爾蘭工作職缺 Jobs in Ireland Job Alert
愛爾蘭 IT 行業十分興旺, 需要人才也多, 這個職缺是 IT 相關, 要求流利的書面和口語的普通話及英語
行業: 資訊科技 IT
地點: 科克
職位: Service Desk Engineer – Chinese
Duties Responsibilities:
- Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
- Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
- Monitor and update call logging system, ensuring customers receive top level service
- Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems.
Job Objectives:
- Main Purpose: To provide technical IT Help Desk analysis and solutions to our clients.
- Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
- Assess and resolve customer IT queries for First line support, using judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
- Monitor and update call logging system, ensuring customers receive top level service
Knowledge, Experience and Skills:
- Fluency in Mandarin English both written and oral is imperative
- 3rd level IT related degree desirable
- MCP and Microsoft software certification desirable
- Excellent communication skills with the ability to support clients remotely
- Experience in adhering to KPIs
- Excellent time management skills and ability to work under time pressure
- Base understanding of Microsoft Active Directory
- Understanding of ITIL framework
- Previous 1st Line experience
來源及申請 Credit & Apply https://ie.indeed.com/viewjob?jk=83b4cc2f3ee22f61&tk=1du0tap95nma6804&from=company